Refund policy

Refund & Returns Policy

At Style Her Label, we aim to provide a seamless and enjoyable rental experience. Please review our refund and returns policy below before confirming your booking.

Refunds

  • Full refunds are only available for cancellations made at least 7 days prior to the rental start date.
  • Approved cancellations will be issued as a store credit, valid for future bookings.
  • Cancellations made within 7 days of the rental start date are non-refundable.
  • No refunds will be issued for unused bookings, change of mind, or failure to wear the garment.

Returns

  • All items must be returned by the agreed return date:
    • Delivery orders: Returned via express post by the 4th day after your event.
    • Pick-up orders: Returned by the next business day after your event.
  • Items must be returned in the same condition as received.
  • Do not wash or dry-clean garments. Cleaning is handled by Style Her Label.

Late Returns

  • Late returns will incur a $10 per day fee until the item is returned.
  • Continued failure to return the item may result in additional charges up to the full replacement cost of the garment.

Damaged or Lost Items

  • If a garment is returned damaged, stained, or excessively worn, repair or replacement fees will apply.
  • If an item is lost or not returned, you will be charged up to the full retail value (RRP) of the garment.
  • Fees will be deducted from your bond, with any remaining balance invoiced.

Bond Refunds

  • A $50 bond is held for each booking.
  • The bond will be refunded once the item is returned, inspected, and meets our quality standards.
  • Any applicable fees (late, damage, cleaning) will be deducted from the bond.

Delivery Issues

  • Style Her Label is not responsible for delays, loss, or damage caused by third-party courier services.
  • Refunds will not be issued for delays outside of our control.